Our call center clients remain focused on their core business by utilizing Parker Services to provide a productive and stable workforce. Because greater retention means better service to their customers, our clients can increase agent retention up to 2½ times through the use of our proven selection process.

A different experience. A better outcome.

Your customers will have a better experience with talent from Parker. So will you.

We understand your priorities related to giving your customers the best experience possible. To help you accomplish this objective, we listen to your needs, asking the right questions about the organization, culture, and the challenges of attracting the best talent.

Our experience spans all segments of the customer service spectrum. So, whether you have a large contact center with multiple communication channels including email, text, and chat, or a dedicated customer service department, we have the tools and processes for success.

Through our proven selection and assignment system, our clients receive a seamless experience with their contingent workforce. Our system includes:

• The ability to attract top talent through our connections inside the Seattle call center community as well as our long-standing reputation for providing top call center talent to leading employers.
• Behavioral interviewing which screens candidates’ suitability for call center positions. This one-on-one interface tells our recruiters the best workplace for each candidate.
• Skills assessment for each call center candidate. Not only do we identify a candidate’s keyboarding skills, but we also evaluate their grammar and listening skills – key components for call center customer service success.
• Contractor onboarding for longer retention. Frequently conducted at our client’s site, we share details regarding the work environment, policies and procedures with our contractors. Our All About™ client detail is customized to meet each client’s needs. This key tool helps set performance expectations to ensure Parker contractors are more productive from the start.
• Weekly meetings with Parker contractors to keep them abreast of changes/additions to work schedules or expectations. In addition, these meetings are used to provide direct performance feedback. Fact: These meetings and feedback have resulted in agent retention rates as high as 92%.
• A multi-faceted account management approach. Whether part-time dedicated staff, an on-site coordinator, or a full blown managed service program, we create an account management plan to fit our clients’ requirements.
• Continuous Improvement through ongoing evaluations of our service and the performance of our contractors. We care about the success of our clients. Our quality measurement system helps us identify program effectiveness as well as opportunities for growth.

We are the solution for exceptional companies and premier brands.

Everyone says they’re unique. Our clients tell us we are. Industry leaders based right here in Seattle, WA, count on Parker Services to provide the right talent. We understand call centers are not created equal. We’re passionate about delivering to your specific needs whether it be high volume staff augmentation to meet seasonal/peak times, contract-to-hire, or direct placement. Parker is your seamless and flexible partner.